FAQ

Who is Astone Fitness:

Astone Fitness has been in business for over 10 years and specializes in providing the highest quality, portable, fitness equipment. We are independently owned and operated out of Vancouver, Canada, with representatives in Los Angeles, Toronto, New York, Germany and the United Kingdom.

 

Shipping:

We provide a variety of shipment options to meet your delivery needs, calculated automatically based on your address. Shipping via Royal Mail in the UK is estimated at $7.83. Orders take 7-10 days to arrive. 

All of orders that are received after 1:00 PM PST will be processed the following business day, excluding holidays. For further assistance, please contact us.

Special Notes:
In the event that your order (if placed in one transaction) arrives in multiple shipments, you will never be charged additional shipping and handling from what is initially processed at checkout. This situation can occur due to the size of your order and is meant to ensure the product arrives undamaged and within the suggested arrival time.

Astone Fitness always does its very best to ensure your order is delivered within the estimated delivery time, however, these times are not guaranteed as there is always potential for any number of unpredictable delays. These include: International Customs and Duties holds, attempted delivery with no recipient able to receive, P.O Box and APO/FPO address problems, as well as delivery to Hawaii, Alaska, Puerto Rico and other remote locations.

International Shipping:
Astone Fitness ships internationally from one of our locations including Canada, USA, and the UK. Please note that any customs, taxes or duties imposed by the country of ultimate destination and any other such fees are the sole and full responsibility of the customer. International shipping may vary country to country, we cannot guarantee delivery times which may take up to 4 - 6 weeks. Also, please note that free shipping is only within the continental USA and does not include Hawaii or Alaska.

To purchase within Canada, please visit www.AstoneFitness.ca
To purchase within the UK and Europe, please visit www.AstoneFitness.co.uk
To purchase within the US and rest of world, please visit www.AstoneFitness.com

 

Warranty and Returns Policy:

We back all Astone Fitness products with an industry-leading warranty, offering you peace of mind and the knowledge that you will have a quality fitness product to enjoy for a long time. Don't forget to fill out and activate your warranty here. For details about warranty on a specific product, please check the product page or contact us.

Astone Fitness provides a 90 day Money Back Guarantee. If you are unsatisfied with your products please contact us for return information.

 

Payment Options:

We accept Visa or Master Card. You can also use PayPal or Google Checkout or Electronic check.

Personal trainers can opt into our Astone Personal Trainer Program. Take advantage of special discounts offered exclusively to certified personal trainers.

 

Product Related: